Privacy Policy

Northwest Labs (www.nwlabs.com) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose the information we collect from visitors to our website and users of our mobile messaging services.

You may explicitly opt-in to our messaging services verbally by providing your consent during a phone call with our representative. For example, our representative may ask for your consent by explaining the purpose of the SMS messages and requesting your explicit agreement to receive them. Additionally, you may opt-in by calling our main line at (248) 301-6917, or sending us an email at support@nwlabs.com.

Message Frequency

You will receive messages from us on an as-needed basis. Our communication will be limited to notifications from our office, including updates, reminders, and important announcements related to our services.

Standard Messaging Rates

Standard message and data rates may apply to messages sent and received. Contact your mobile service provider for details on applicable rates and charges. For support, reply HELP to any messages received or contact customer service at (248) 301-6917 or support@nwlabs.com. Standard messaging rates may apply.

Information We Collect

Personal Information: We may collect personal information that you voluntarily provide to us, such as your name, mobile phone number, email address, and any other information you provide when subscribing to our mobile messaging services. – Usage Data: We may also collect information about how you interact with our mobile messaging services, including message delivery and engagement metrics.

How We Use Your Information

We may use the information we collect for the following purposes:

– To provide and maintain our mobile messaging services

– To deliver relevant messages, updates, promotions, and notifications to your mobile device

– To personalize your messaging experience and improve our services

– To comply with legal obligations, including CTIA Messaging Principles and Best Practices

Opt-In and Opt-Out

By subscribing to our mobile messaging services, you consent to receive messages from us. You may opt-out of receiving messages at any time by emailing support@nwlabs.com, calling (248) 301-6917 or following the opt-out instructions provided in each message. Standard message and data rates may apply.

Message Frequency

You will receive messages from us based on the frequency indicated at the time of subscription. Message frequency may vary, but we strive to adhere to industry best practices and limit messages to a reasonable number.

Data Security

We take reasonable measures to protect the confidentiality and security of your personal information, including implementing technical and organizational security measures. However, no method of transmission over the Internet or electronic storage is 100% secure.

Third-Party Disclosure

We may share your personal information with trusted third-party service providers who assist us in operating our mobile messaging services, conducting our business, or servicing you. We do not sell, trade, or otherwise transfer your personal information to third parties without your consent.

Your Rights

You have the right to access, update, or delete your personal information. If you would like to exercise this right or have any questions or concerns about our Privacy Policy or our practices regarding your personal information, please contact us using the information provided below.

Changes to This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on our website and sending you a notification via mobile messaging services.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our mobile messaging services, please contact us at (248) 301-6917, or sending us an email at support@nwlabs.com.